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Shipping & Returns 

Shipping information
We offer FREE SHIPPING all over India. Due to the current pandemic of Covid-19, all orders are getting delayed. The delivery time is between 12-15 business days, depending on the location. 
For other countries, shipping is calculated based on your shipping location, the number of units, and the weight of your order. Please email us at Knitflix8@gmail.com to know the best shipping rates we can offer to your shipping destination as per actuals.
Orders are shipped on a Delivery Duty Unpaid (DDU) basis, which means displayed product prices are exclusive of all import duties. Taxes and duties are set by the destination country and determined by the products included in your order.
For customized orders, you can email us at info@https://knitflix8.wixsite.com/knitflix or message us directly at our Instagram page @KNITFLIX8. However, the shipping time for customized orders would be longer, and we will keep you posted about the delivery timelines.
We are not liable for any delays in delivery by the courier company but will help you track down packages through our partner courier services. 

Return, Refund & Exchange Policy

Your 100% satisfaction is important for us at KNITFLIX ; we do our best to provide the most accurate product descriptions we can. Each product page has a personalized form sent to you once you fill in all the details to be doubled assured.
If you have any problem regarding the product, kindly mail us at knitflix8@gmail.com. We will try our best to assist you and arrange a refund or a return.
Important things to note:
  • Refunds/Replacements will only be granted when there has been damaged in transit or the goods are found to be not as per the description provided.
  • Each piece is Made to Order. Hence we cannot issue a refund/replacement once the order has been shipped from our end.
  • We cannot allow changes to any orders once placed. We will try to make the changes if requested. However, there is no guarantee that WHO will do the same after 48Hrs of placing the order.
Returns/ Replacements (only accepted under the following circumstances):
  • Damaged Product / Manufacturers Defect
  • Not As Described
  • Product Lost in Transit
Cancellation & Refund Time Period  – You can cancel the order within 4 hrs of placing your order. Once the cancellation is processed, you will get the refund in 2-3 working days in your bank account.
Returns Time  Period – You can return the order within 2 days of receiving the damaged or wrong product, and a new product will be shipped within 7 days once we received the return.
For any more assistance, mail us – knitflix8@gmail.com.
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